Sign In

In Balance Massage Therapy Clinic

Cancellations/Missed Appointments


Please Note: We require 24 hours notice to cancel/change your appointment. We charge for missed appointments/no shows and late cancellations.


Missed Appointments:

When you book an appointment with us, that time is set aside for you - and ONLY you. We never double book and we try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time.

Please understand that massage therapists only get paid when they deliver a service... therefore missed appointments are costly for us and prevent us from catering to other clients, who are on our "waiting list".

That said, our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the treatment as booked

In the event that you are unable to keep your scheduled appointment with us, please contact us by phone at least 24 hours prior to your appointment. If you do not reach us, please leave a message on our voice-mail system. If we do not hear from you within this time frame, and you do not keep your appointment, the above policy will be applied. Note: the clinic closed on Sunday, contact your RMT directly to cancel a Monday appointment if you do not reach us on Saturday during business hours.

Note: We recognize that no one is perfect and there are circumstances that are out of your control (sudden illness, family emergencies, etc.) so your therapist may make an exception to the above policies on those rare occasions.


PRICE LIST at In Balance Massage Therapy

*all prices include HST, as of September 2018


Massage Therapy  (All Treatments by Registered Massage Therapists)

30 minutes...$55

45 minutes...$70

60 minutes...$85

75 minutes...$110 (First visit recommendation)

90 minutes...$125


Hot Stone Massage Therapy (Carolyn, Lynda, Tammy)

30 minutes...$65

45 minutes...$80

60 minutes...$95

75 minutes...$120

90 minutes...$135

Acupuncture (Becky)

First visit is 45-60 minutes...$65

Follow up treatments are 30 minutes...$50


Insurance Billing:

Currently we are able to direct bill, as listed, for the following companies:

Blue Cross (Tammy only)

Chambers of Commerce Group Insurance
Desjardins Insurance
First Canadian
Great-West Life

Green Shield Canada
Industrial Alliance
Johnson Inc.
Johnston Group Inc.
Manulife Financial (OTIP)
Maximum Benefit
Sunlife Financial

Veterans Affairs (Tammy only)


Please make sure you have all information ready before booking your treatment.

Some plans require a medial prescription and/or permission for direct billing.

If you have any questions about your plan, contact your insurance provider from more information.


If you have been in a MVA (Motor Vehicle Accident) please notify us prior to booking your treatment to inquire if we are able to proceed with your case any further.


Gift Certificates:

Please call ahead to make arrangements for purchasing a Gift Certificate. We do not have a receptionist on site.